Terms and Conditions



Thanks for choosing to browse and shop with IDENT! Please read these Terms and Conditions, which contain important information about your relationship with IDENT. You will become bound by these provisions once you accept these Terms and Conditions.

The IDENT website located at identsigns.com is a copyrighted work belonging to IDENT. IDENT provides an online store offering. By accessing this website you accept these Terms and Conditions. Do not continue to use IDENT if you do not agree to all the Terms and Conditions stated on this page.

By clicking “sign in/create account” and entering or otherwise using our Website, you agree to and accept these Terms & Conditions. You also agree to and accept our Notice of Privacy Practices, which describes how we use the information you provide IDENT and is incorporated into these terms and conditions by reference. Please read the Terms and Conditions and our Notice of Privacy Practices carefully as you are agreeing to be bound by them.

Combined, these terms and conditions and the notice of privacy practices constitute your service agreement with IDENT. This agreement sets forth the legally binding terms for your use of our website, any purchase or use of any products or services offered on the site. By accessing and/or using the website, you represent and warrant that you have the capacity to enter into the agreement and to abide by all of the terms and conditions set forth herein. You may no access or use this website, or accept this agreement unless you are at least 18 years old. If you do not agree with all provisions of this agreement, please no not access and/or use the website, or purchase products or services through the website.

IDENT reserves the right, at any time, to modify, suspend or discontinue any website or any website feature with or without notice. You agree that IDENT will not be liable to you or to any third party for any modification, suspension, or discontinuance of the website.


  1. Accounts
  2. Terms of Sale
  3. Shipping
  4. Return & Refunds
  5. Website
  6. User Content
  7. Acceptable Use Policy
  8. Third Party Sites and Other Users
  9. Term and Termination
  10. Offers, Promotions and Customer Credits
  11. General



1. Accounts

1.1 Account creation. When creating an account you provide certain information about yourself as prompted by the website registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; and (c) your use of the website does not violate any applicable law or regulation or the terms of this Agreement. IDENT may suspend or terminate your IDENT account in accordance with Section 11.

1.2 Account Responsibilities. You are responsible for maintaining the confidentiality of your IDENT account login information. You are fully responsible for all activities that are associated with your IDENT account (including but not limited to any purchases, use of the website or correspondence from your account to IDENT). You agree to immediately notify IDENT of any unauthorized use or suspected unauthorized use of your IDENT account or any other breach of security. When you provide IDENT with such notice, IDENT will suspend or otherwise secure your account to prevent future unauthorized activity.


2. Terms of Sale

2.1 Products and Pricing. All products or services listed on the website are subject to change, as is product information, pricing, and availability. In the event a product is listed at an incorrect price or with incorrect information, we shall have the right, prior to the acceptance of your order (as described in section 2.3 below), to decline or cancel any such others, whether or not the order has been confirmed and/or your credit card or Paypal account charged. If your credit card or Paypal has already charged for the order and we cancel your order, we will issue a credit to your credit card or Paypal account in the amount of the charge.

2.2 Payment Terms. For each product you order on the website, you agree to pay the price applicable for the product as of the time you submitted your order, the delivery fees for the delivery service you select and any applicable taxes. IDENT will automatically bill your credit card or Paypal account submitted as part of the order process for such amounts within five days of the order date, and you herby authorize us to do so. Your payment will be processed in CAD$. If your order is being shipped to an address outside of Canada, your total price may differ depending on variations in currency conversion rated and any foreign transaction fees applied by your payment provider. You will be solely responsible for payment of all taxes (other than taxes directly imposed on IDENT’s business activity, such as income taxes), fees duties and other governamental charges, and any related penalties an interest, airising from the product purchase not withheld by IDENT. All payments are non-refundable (except as expressly set in Section 2.1 and 2.3).

2.3 Orders.  Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications or information before accepting any order. Your order is not accepted until it is shipped (or a portion of the order is shipped). Notwithstanding the foregoing, you agree that, if we cancel all or part of your order, your sole and exclusive remedy is that we (a) issue a credit to your credit card or Paypal account in the amount charged for the cancellation portion (if your credit card has already been charged for the order) or (b) not charge your credit card or Paypal account for the cancelled portion of the order.

2.4 PayPal purchases. Orders placed by using a Paypal account as payment method will be processed upon submission, and funds may be transferred from your Paypal account immediately. This does not signify our acceptance of your order, nor does it constitue confirmation of our offer to sell. We reserve the right to decline or cancel your order as defined in Sections 2.1 and 2.3. This section does not alter or amend any other Sections of this Agreement.


3. Shipping Policy

3.1 General Shipping. Any delivery dates provided by IDENT are estimates. IDENT reserves the right to make deliveries in installments. IDENT will send you an email when you order has shipped and you may review your order and shipping & handling information on your IDENT Account page. We ship within Canada, and the US. Legal title to, right of possession, and risk of loss or damage to or destruction of the products purchased shall transfer to customer upon IDENT’s delivery to carrier at shipping point. If your order is being shipped to an address outside of Canada, you will be importer of record for such products.

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in your shipment of your order, we will contact you via email or phone.

3.2 Shipping Rates & Estimates. IDENT ships to addresses within Canada and the US. Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method

Estimated Domestic Delivery Time

Estimated International Delivery Time

Purolator Express

1-2 business days

3-5 business days

Purolator Ground

3-5 business days

6-8 business days

UPS Express

1-2 business days

3-5 business days

UPS Standard

3-5 business days

6-8 business days

Custom Shipping



Customer Pickup

1-2 business days


*Please note, delivery delays can occasionally occur.

3.3 Shipping Confirmation. You will receive a Shipment Confirmation email once your order has shipped.


4. Returns & Refunds Policy

4.1 In Stock Returns. All returns are subject to a 15% restocking fee. You have 30 calendar days to return an item from the date you received it. Please return the item(s) with packing slip to us at 7212 Flint Place SE, Calgary, AB T2H 1Y8.

Some orders in large volumes are unable to be returned. Please contact us with any questions.

4.2 Custom Order Returns. Custom orders are non-refundable. If your custom order is not just right, please contact us so we can find a solution with you.

4.3 Refunds. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If you return is approved, we will initiate a refund to your credit card (or original method of payment).

4.4 Exchanges. We do not accept any product exchanges.

4.5 Return Procedures. More information about eligible returns or costs associated with a return can be obtained by contacting customer service at speaktous@identsigns.com


5. Website

5.1 License. Subject to the terms of  this agreement, IDENT grants you a limited, non-transferable, non-exclusive, license to access and make personal use of the shopping services and features provided on the website. This license does not include any resale or commercial use of the website features or content, or the right to access or use the website for any of the restricted purposes set forth in section 5.2. IDENT may terminate this license at any time for any reason.

5.2 Certain Restrictions. The rights granted to you in this agreement are subjected to the following restrictions: (a) you shall not license, sublicense, reproduce, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the website or its content without the written consent of IDENT; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the website; (c) you shall not access the website in order to build a similar or competitive service, or to download, copy or collect content or account information for the benefit of another merchant; (d) except as expressly stated herein, no part of the website may be copied, reproduced, distributed, republish, downloaded, displayed, posted or transmitted in any form or by any means without IDENT’s written consent; and you shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information or content (including images and text descriptions) of the website without IDENTS written consent. Any future release, update, or other addition to functionality of the website be subject to the terms of this agreement.

5.3 Modification. IDENT reserves the right, at any time, to modify, suspend, or discontinue the website or any part thereof with or without notice.

5.4 Ownership. You acknowledge that all intellectual property rights in the website, including our rights to copyrighted material, patents, trademarks, service marks, and trade secrets (excluding any User Content) are owned by IDENT and it’s licensors, and neither the limited license granted in section 5.1, nor our provision of the website under this agreement shall transfer to you or any third party rights, title or interest in or to such intellectual property. IDENT reserves all rights not granted in this agreement.


6. User Content

6.1 User Content. “User Content” of a website user means any and all information and content that such user submits to IDENT by any means, including through social media, or uses with the website. You are solely responsible for your user content. You assume all risks associated with use of your user content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your user content that makes you or any third party personally identifiable. You hereby affirm, represent, and warrant that (i) you own, or have the necessary licenses, rights, and/or consents to use your user content with the website  as described herein and (ii) your User Content does not violate the Acceptable Use Policy (defined below). You may not state or imply that your User Content is in any way provided, sponsored or endorsed by IDENT. Because you alone are responsible for your User Content (and not IDENT), you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. IDENT is not obligated to backup any User Content, makes no representation that it will do so, and you agree that IDENT may delete User Content at any time.

6.2 License. By submitting your User Content or using it with the website , you automatically grant, and you represent and warrant that you have the right to grant, to IDENT an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, solely for the purposes of including your User Content in the website, IDENT social media platforms or marketing initiatives. You agree to irrevocably waive (and cause to be waived) any claims and assertions of publicity or moral rights, or attribution with respect to your User Content.

6.3 Feedback. IDENT will treat any feedback, communications, or suggestions you provide as non-confidential and non-proprietary. Thus, in the absence of a written agreement with IDENT to the contrary, you agree that you will not submit to IDENT any information or ideas that you consider to be confidential or proprietary.


7. Acceptable Use Policy

7.1 You agree not to use the website to collect, upload, transmit, display, or distribute any User Content (a) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) that is unlawful, harassing, abusive, tortious, threatening, harmful, abusive, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive (e.g., material that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual) or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; or (c) in violation of any law, regulation, or obligations or restrictions imposed by any third party.

7.2 In addition, you agree not to commercially exploit the website or use it to: (a) upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data; (b) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (c) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (d) interfere with or disrupt servers or networks connected to the website or violate the regulations, policies or procedures of such networks; (e) attempt to gain unauthorized access to the website, other computer systems or networks connected to or used together with the website, through password mining or other means; or (f) harass or interfere with another user’s use and enjoyment of the website.

7.3 We reserve the right (but have no obligation under this Agreement) to review any User Content, investigate, and/or take appropriate action against you, in our sole discretion, if you violate the Acceptable Use Policy or any other provision of this Agreement, including removing or modifying your User Content, terminating your IDENT Account in accordance with Section 11, and/or reporting you to law enforcement authorities. We may also remove or modify your User Content if it, in our sole judgment, violates the rights of, harms, or threatens the safety of any other person, or creates liability for us or any other person. In order to cooperate with legitimate governmental requests, subpoenas or court orders, or to protect our business and members, we may access and disclose any information we consider necessary or appropriate, including your IDENT Account username and password, IP address and traffic information, usage history, and your User Content.



8. Third Party Sites & Other Users

8.1 Third Party Sites. The website may contain links to, or advertisements for, third party web sites (collectively, “Third Party Sites”) (for example and without limitation, social media sites such as Facebook, Twitter, or Pinterest). Such Third Party Sites are not under the control of IDENT and IDENT is not responsible for any Third Party Sites. IDENT provides links to these Third Party Sites only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites, including as to any content or accessibility of content on Third Party Sites. You agree that you use all Third Party Sites at your own risk. When you link to a Third Party Site, the applicable service provider’s terms and policies, including privacy and data gathering practices govern. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any Third Party Site.

8.2 Other Users. Each website user is solely responsible for any and all of its User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other website users are solely between you and such user. You agree that IDENT will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Web site user, we are under no obligation to become involved.

Parties other than IDENT provide services, or sell product lines through the website. We may provide links to the site of these unaffiliated companies and certain other businesses. We have no control over and cannot warrant the offerings of, any of these businesses or individuals or the content of their websites. IDENT does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties.


9. Term and Termination

Subject to this Section, this Agreement will remain in full force and effect while you use the website. We may (a) suspend your rights to use the website (as well as your IDENT Account) or (b) terminate this Agreement, at any time for any reason at our sole discretion, including for any use of the website in violation of this Agreement or if we believe you are younger than 18. Upon termination of this Agreement, your IDENT Account and right to access and use the Web site will terminate immediately. You understand that any termination of your IDENT Account may involve deletion of any User Content you may have posted. IDENT will not have any liability whatsoever to you for any termination of this Agreement, including for termination of your IDENT Account or deletion of your User Content. Even after this Agreement is terminated, the following provisions of this Agreement will remain in effect: Sections 2.6, 3.2-3.4, 4, 5 and 7-10.


10. Offers, Promotions, and Customer Credits

IDENT may from time to time and in its sole discretion make available special offers and promotions to its members, including offers and promotions that provide an opportunity for members to receive store credits, coupons, prizes, or benefits. Any such offers and promotions will expire on the dates specified in the offer or promotion. IDENT reserves the right to suspend or terminate the account of any user it believes is engaged in fraudulent, illegal or inappropriate conduct in relation to any offers or promotions.


11. General

11.1 Changes to Terms of Service. This Agreement is subject to occasional revision, and if we make any material changes we will post notice of the changes on our website. These changes will be effective immediately. Continued use of our website following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the any revision of these Terms and Conditions.